Privacy Policy

"Service" means the Supashare platform accessible at https://supashare.ai and all related services.

"Personal Data" means data about a living individual who can be identified from that data.

"Usage Data" means data collected automatically, either generated by your use of the Service or from the Service infrastructure itself.

"Cookies" means small files stored on your device.

"LinkedIn Data" means data accessed from your LinkedIn account through LinkedIn's API with your explicit authorization.

We use the collected data for the following purposes:

• To provide, maintain, and improve our Service
• To create, schedule, and publish LinkedIn content on your behalf (only with your explicit authorization)
• To generate AI-powered content suggestions using OpenAI's services
• To provide customer support and respond to your inquiries
• To send you service-related notifications, updates, and security alerts
• To analyze usage patterns and improve our Service features
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our Terms of Service
• To send you marketing communications (only with your consent, and you may opt-out at any time)

LinkedIn Data Usage: We use your LinkedIn data solely for the purposes of providing our content management service. We do not sell, rent, or share your LinkedIn data with third parties except as necessary to provide the Service (e.g., posting content to LinkedIn on your behalf) or as required by law.

We employ third-party companies and services to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service Providers:

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

• Session Cookies: We use session cookies to operate our Service and maintain your login state
• Preference Cookies: We use preference cookies to remember your settings and preferences
• Security Cookies: We use security cookies for authentication and security purposes
• Analytics Cookies: We use analytics cookies (PostHog) to understand how you use our Service

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

• Account information: Retained while your account is active and for 30 days after account deletion
• Content you create: Retained while your account is active or until you delete it
• LinkedIn authorization tokens: Retained until you revoke access or delete your account
• Usage data: Generally retained for 90 days for analytics purposes
• Payment records: Retained by Paddle for 7 years as required by law

The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our security measures include:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Breach Notification: In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users via email within 72 hours of becoming aware of the breach
• Provide details about what information was compromised
• Describe the steps we are taking to address the breach
• Recommend actions you should take to protect yourself
• Notify relevant authorities as required by applicable law
• If the breach involves LinkedIn data, we will also notify LinkedIn Corporation as required by their API Terms

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

Your rights include:

• Right to Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information
• Right to Erasure: You have the right to request deletion of your personal data under certain conditions
• Right to Restrict Processing: You have the right to request restriction of processing your personal data under certain conditions
• Right to Object: You have the right to object to our processing of your personal data
• Right to Data Portability: You have the right to request transfer of your data to another organization or directly to you
• Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us at privacy@supashare.ai. We will respond to your request within 30 days.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA).

Your rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you
• Right to Delete: You have the right to request deletion of your personal data
• Right to Opt-Out: You have the right to opt-out of the sale of your personal data (Note: We do not sell your personal data)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us at privacy@supashare.ai. We will respond to your request within 45 days.

Our Service integrates with LinkedIn's API to provide content posting and analytics features. Before we access any of your LinkedIn data, we obtain your explicit authorization through LinkedIn's OAuth process.

What you consent to when you connect your LinkedIn account:

• Accessing your LinkedIn profile information (name, profile picture, headline)
• Posting content on your behalf when you use our scheduling features
• Accessing basic analytics about your LinkedIn posts

How to withdraw consent: You can revoke our access to your LinkedIn account at any time by: (1) visiting your LinkedIn settings and removing Supashare from connected applications, or (2) deleting your Supashare account, or (3) contacting us at support@supashare.ai.

How to request deletion of your LinkedIn data: Contact us at privacy@supashare.ai and we will delete all LinkedIn data associated with your account within 30 days.

We comply with LinkedIn's API Terms of Use and will notify LinkedIn of any data breaches that may impact LinkedIn users.

We use OpenAI's services to provide AI-powered content generation features. When you use our AI features:

• Your prompts and input may be sent to OpenAI's API for processing
• OpenAI processes this data according to their Privacy Policy
• We do not use your content to train AI models
• Generated content is stored in your account and can be deleted at any time

For more information about how OpenAI handles data, please review their Privacy Policy at https://openai.com/policies/privacy-policy.

Data Storage Location: Your data is primarily stored on secure servers hosted by Amazon Web Services (AWS) in the US East (Virginia) region. We use industry-standard encryption and security measures to protect your data.

International Transfers: Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data.

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Business Transactions: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Our Service is not intended for use by children under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children under 18.

If you become aware that a Child has provided us with Personal Data, please contact us at privacy@supashare.ai. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We will notify you via email and/or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, your data, or your rights, please contact us at privacy@supashare.ai or support@supashare.ai.

Company Information:
Deveract Technologies Private Limited
Wework Prestige Cube, Site No 26, Hosur Road, Adugodi
South Bangalore 560030, Karnataka, India

Grievance Redressal Officer:
Pratyush Agarwal
Email: support@supashare.ai